I did not pull any strings, I used the system as a normal user, and I had a response with 7 minutes of them opening the support line for the day. Thank you to the iLok support team for a very speedy response.
When I restarted the computer and restarted iLok License Manager, all was well, I could access my iLok account and my iLok and continue to transfer the other 2 licenses from my account to my iLok. I followed the instructions and ran the script following the instructions each step of the way. The client database on Macintosh will be reset after completing this step. The script should be deleted once this issue has been resolved. Using it to try to resolve another issue may cause undesirable results with your licenses and the iLok License Manager application.
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One piece of good news is my software including Pro Tools could still see the licenses on my iLok, I just could not manage any of my licenses. I tried restarting the computer, reinstalling iLok License Manage, but to no avail.
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